Description
The Quality Assistant Manager will manage and motivate a quality assurance team, coach members, lead calibration sessions, report on performance metrics, identify quality issues, develop solution plans, and ensure compliance with operating procedures and security measures. The role requires a graduate or postgraduate degree, 3–5 years of supervisory or assistant-manager experience in customer or technical support, at least two years of quality, subject-matter-expertise, or training experience in customer service, and two years in a multinational or global outsourcing support enterprise through the voice channel. The position also requires strong communication, leadership, analytical, process-thinking, and data-handling skills, along with knowledge of Microsoft Office and a Six Sigma Green Belt certification or related quality tools as a plus.
