The Quality Assurance Analyst at Centerfield monitors and evaluates agent calls in both English and Spanish to ensure they meet quality and compliance standards. The role involves communicating with the QA team, providing feedback to agents, tracking evaluations, and reporting daily production metrics. It also includes completing audits and building relationships with various internal teams.
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Professional, Scientific, and Technical ServicesLos Angeles, CA, US1001-5000
Outcome-based customer acquisition. 2,000+ brands partner with Centerfield — a proprietary network, AI-driven conversion, and closed-loop measurement.