Description
Centerfield Media is hiring a Quality Assurance Analyst to monitor and evaluate customer-service agent calls, track evaluation scores and trends, coach agents, complete audits and quality projects, and communicate quality strategies with supervisors, team leads, account managers, and other departments. The role requires previous quality assurance and contact center experience, strong communication and organizational skills, and the ability to work in a fast-paced environment; reporting, presentation, Excel, PowerPoint, speech analytics, and a bachelor’s degree or established QA experience are desired or required.
