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Quality Assurance Analyst at Percepta

Setup
Remote - Philippines
Type
Full-time
Level
mid

Description

TTEC is hiring a remote Quality Assurance Analyst in the Philippines to evaluate customer interactions, monitor calls, analyze performance and data, prepare reports, identify improvement areas, and provide empathetic feedback, mentoring, and training to team leads and associates. The role supports customer satisfaction, client requirements, call quality, and overall team performance, and reports to the Manager of Quality Assurance.

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