Description
The Quality Assurance Complaints Coordinator at Rowe Casa Organics supports the Quality Department by managing complaint reporting and investigations. Responsibilities include recording and evaluating complaints, communicating with stakeholders, coordinating with various internal departments, reviewing investigation reports, ensuring timely processing, generating serious adverse event reports, preparing for audits, performing root cause analyses, handling returned goods, closing complaint files, collecting metrics, and participating in cross-functional projects. The role requires proficiency in Microsoft Office Suite, efficient typing, strong organizational skills, and the ability to work under pressure.
