Description
The Quality Assurance Manager maintains compliance with federal, state, accreditation, and company requirements for a residential services operation. The role oversees quality systems, operational reviews, corrective actions, regulatory and accreditation documentation, quality improvement plans, satisfaction surveys, investigations, critical incident reporting, and safety processes. It also supervises entry-level QA personnel, coordinates with leadership and service teams, and requires a bachelor’s degree in human services or related experience, at least two years working directly with persons with developmental disabilities, a valid driver’s license, and moderate travel.
