Quality Assurance Representative at 4over

Compensation

$20 – $21/hr

Setup: Hybrid
Type: Full-time
Posted: Jul 8, 2026

Description

The Quality Assurance Representative at 4over ensures a positive customer experience by resolving escalated issues, implementing action plans, and prioritizing multiple responsibilities in a fast-paced environment. They require strong communication, problem-solving, and technology proficiency skills.

Required Skills

customer service
customer resolution
communication
self-motivation
critical thinking
written and verbal communication
Microsoft Suite
time management
adaptability
collaboration

Additional Information

Required Previous Experiences: Prior experience as a Customer Experience or Customer Service Representative
printing-industry knowledge
two (2) years of customer service experience
Preferred Qualifications: Strong customer resolution capabilities
Advanced communication, troubleshooting, and problem-solving skills
Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision.
Critical Thinking & Decision Making: The ability to analyze information, identify problems, and make decisions independently.
Confidence in making decisions, even when feedback may not be immediately available.
Communication Skills: Strong written and verbal communication.
Technology Proficiency: Microsoft Suite, Creative Suite (Photoshop, InDesign, Illustrator)
Time Management: Ability to meet deadlines consistently without direct supervision.
Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance.
Collaboration and Teamwork: Strong ability to work as part of a virtual team.