Quality Assurance / Training Manager at intouchcx

Location: Metro Manila
Level: not_specified
Posted: Feb 23, 2026

Description

IntouchCX is seeking a Quality Assurance / Training Manager to lead professional development and training initiatives, coach team members, and ensure metric achievement. The role involves proactive feedback solicitation, comprehensive plan implementation, fostering an inclusive learning environment, and acting as a subject matter expert in quality assurance and training.

Required Skills

Leadership
Management Skills
Communication Skills
Organizational Skills
Time Management Skills
Analytical Skills
Problem Solving
Decision Making Skills
Adult Learning Principles

Additional Information

Required Previous Experiences: 3+ years of leadership experience, preferably in the customer service industry
Preferred Qualifications: Demonstrated, progressive leadership and management skills, preferably in a contact center environment
Experience leading teams in a global capacity
Experience working in a fast paced environment across multiple locations globally
Strong verbal and written communication skills
Exceptional organizational and time management skills – must be able to multitask and prioritize
Superior analytical skills, problem solving and decision making skills
Demonstrated understanding of adult learning principles and/or training methodologies (ILT, eLearning, etc.)
Understanding of continuous improvement plans
Good understanding of business acumen
Independent thinker