Description
Belfius Connect is hiring a Quality Coach to monitor and improve the quality of customer interactions by assessing phone calls and chat interactions against established quality criteria and coaching agents on professional growth. The role requires a bachelor’s or master’s degree, at least five years of contact-center coaching or training experience, knowledge of quality frameworks and customer-experience KPIs, and strong communication skills in Dutch or French plus a second national language. The position offers a one-year project contract, competitive salary, meal and eco vouchers, hospitalization insurance, and other benefits.
