Description
The Refrigeration Tech Support Phone Operator will serve as the primary contact for field technicians and commercial clients, diagnosing refrigeration and HVAC issues remotely and guiding users through repairs, calibrations, parts replacement, and system troubleshooting. The role includes logging support activity, triaging whether remote resolution or an on-site technician is needed, sharing technical resources, and ensuring compliance with environmental refrigerant-handling regulations. The position requires at least three years of commercial or industrial refrigeration and HVAC service experience, EPA 608 Universal Certification, strong technical and communication skills, and familiarity with ticketing platforms and Microsoft Office.
