Description
The Quality Control Manager will establish and scale quality processes for agentic systems, machine learning, and customer experience; track outcomes, root-cause problems, and business impact; manage stakeholders across a global, cross-functional organization; and standardize quality processes and KPIs across delivery regions. The role requires a bachelor's degree or equivalent practical experience, five years of stakeholder or client relationship experience, five years of customer-facing operations experience, and five years of process improvement and cross-functional collaboration experience. Preferred qualifications include an MBA or master's degree, operations certification, data analysis experience, data center logistics experience, AI or agentic solutions exposure, and SQL expertise. The role is available in Hyderabad, Telangana, India, and Gurugram, Haryana, India.
