Description
Onmo is hiring a Quality Control Officer to audit customer service interactions across phone calls, live chat, and email, assess compliance with regulatory requirements and service standards, record evaluations, escalate remediations, and provide feedback and coaching to agents and managers. The role also supports process reviews, customer journey reviews, and ad-hoc contact analysis. Candidates need at least two years of experience in financial services customer service, collections, or quality control, along with audit-system proficiency, Microsoft Office skills, strong communication, and knowledge of regulatory and consumer-duty requirements.
