Description
The Quality Assurance Manager is responsible for implementing and improving quality assurance processes at a property, coaching managers in Total Quality Management, conducting compliance audits, analyzing guest-satisfaction data, handling guest complaints, and leading process-improvement initiatives. The role requires a relevant two-year degree with three years of hospitality or related experience, or a four-year degree with one year of experience, and focuses on meeting brand standards, customer needs, employee satisfaction, and continuous improvement.
