Description
eero is hiring a Quality Program Manager to oversee quality standards and QA programs for its customer support division. The role will conduct QA reviews, evaluate agent performance, use AI and automation tools, calibrate reviews, identify customer pain points, and drive process and customer-experience improvements across internal teams and vendor partners. Candidates need at least three years of program or project management experience, QA evaluation experience, cross-functional collaboration experience, and process-improvement knowledge. The position is based in Seattle, Washington, with a base salary of 82,700 to 129,800 USD annually.
