Summary from listing
Foundever is seeking a Quality Coaches Supervisor to lead its quality assurance team and oversee quality coaching processes. The role manages Quality Coaches, develops quality policies and standards, monitors calls, chats, and emails, analyzes quality metrics, conducts training, prepares reports, and collaborates with clients on quality expectations and improvement initiatives. The position requires at least one year of experience as a quality assurance supervisor, 2–3 years in a quality assurance or related contact center role, team and client-management experience, and C1 English proficiency.
