Description
DHL is hiring a full-time Query Handling Agent for its Accounts Receivable team at the DHL Shared Service Center in Maastricht. The role handles customer inquiries, investigates and resolves billing and customs questions, updates ERP records, promotes self-service solutions, coordinates billing adjustments, and manages escalations. Candidates need strong communication, English, French and Italian fluency, customer orientation, multitasking and teamwork skills, IT skills, and a results-oriented approach. The position pays €2,900 per month, offers training and pension benefits, and provides hybrid work.
