Description
DHL Express is hiring a full-time Query Handling Front Line Agent in Houston, United States. The role handles inbound customer calls and inquiries, provides customer service and retention support, promotes DHL Express products and services, assists with billing and claims, and supports call-center operations. Candidates should have 2–4 years of related experience, intermediate Microsoft Office and Excel knowledge, SAP knowledge, and bi-lingual English/Spanish ability; a technical certification or associate’s degree is preferred. Benefits include medical, dental, vision, retirement savings, paid time off, and other programs.
