Description
Matrix42 is hiring a Queue Manager to take daily operational ownership of one or more support queues. The role monitors and prioritizes incidents, service requests, and customer inquiries; assigns tickets to appropriate support teams; follows up on aging or breached tickets; maintains ticket documentation and queue hygiene; coordinates across support and cross-functional teams; supports operational reporting; and identifies process improvements. The position requires strong ITSM and ticketing-tool experience, knowledge of support processes and SLAs, technical understanding of supported products, and fluency in English, with Finnish or German proficiency preferred.
