Description
The role provides remote and on-site technical support for Nokia radio, baseband, LTE, 5G, SRAN, and related network products in a 24x7x365 environment. Responsibilities include troubleshooting software, hardware, and network issues; managing incidents and service requests; maintaining SLAs and KPIs; supporting pre- and post-sales activities; contributing to service improvements; and training less experienced team members. The position requires strong Nokia product and network troubleshooting expertise, root-cause analysis, incident management, and the ability to work independently in a fast-paced support environment.
