Description
The Customer Support Specialist provides operational support for customers using IntelliTrans’ transportation management systems, including monitoring and entering rail shipment data, resolving customer issues, processing bills of lading and billing information, coordinating with vendors and account managers, preparing reports, and recommending process improvements. The role requires strong customer support, communication, problem-solving, organization, and Microsoft Office skills; a bachelor’s degree or equivalent experience is preferred, while logistics or rail operations experience is desirable but not required.
