Description
Ashby is hiring a Real Time Analyst to own scheduling and real-time analysis for its global Support organization. The role translates the WFM Lead’s forecasts into practical schedules, monitors queues and team activity, makes live coverage adjustments, manages exceptions, builds dashboards, and partners with Support Managers and the WFM Lead. It requires hands-on scheduling or intraday-management experience, analytical judgment, WFM tooling familiarity, and a collaborative, people-centered approach. The position offers competitive compensation, stock options, unlimited PTO, family leave, equipment and software budgets, and an education budget.
