Description
Polymarket is hiring a Contact Center Capacity Planner to monitor multi-channel queue volumes, service levels, and backlogs in real time, reallocate agents and BPO partners, identify SLA risks, track schedule adherence, and produce intraday and end-of-day reports. The role requires at least five years of experience in real-time analysis or workforce management, strong spreadsheet skills, familiarity with a WFM platform or ticketing tool, and availability for event-driven coverage outside standard business hours. The position offers a base salary of $200,000 to $250,000 plus equity and benefits, including health, vision, and dental coverage.
