Description
Acquire BPO is hiring a Real Time Analyst to support RingCentral’s RingSense AI solution. The role focuses on intraday workforce management, real-time monitoring, queue management, root-cause analysis, contingency mitigation, crisis liaison, and seat and phone capacity planning. Candidates need at least two years of workforce management experience, extensive real-time and queue management experience, knowledge of ACD, workforce scheduling and forecasting tools, Microsoft Excel proficiency, and a bachelor’s degree in a related field. The position offers a hybrid work arrangement, medical and dental coverage, performance bonuses, and other benefits.
