Skip to main content

Real-Time Analyst (RTA) at Tamara

Department: Care

Language
Location
Riyadh, Riyadh
Level
entry
Posted

Description

Tamara is hiring an onsite Real-Time Analyst for its Workforce Management team in Riyadh. The role monitors real-time performance and queue health across voice, chat, and email channels; identifies service-level risks; makes intraday staffing adjustments; tracks adherence and other KPIs; supports incident and outage management; and uses WFM tools to improve customer experience and operational efficiency.

For job seekers

Ready to find a role that actually fits?

Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.

Match

Compare live roles against your current evidence.

Position

Turn proof projects into role-specific applications.

Improve

Use market feedback to keep the skill plan current.

Return to navigation