Description
The Front Office Manager assists the Rooms Leader in administering front-office functions and supervising staff across Bell/Door Staff, Reservations, Switchboard, and Guest Services/Front Desk. The role manages daily operations, staffing, guest complaints, customer service, revenue and occupancy procedures, policy compliance, employee coaching, and departmental goals. Candidates need a high school diploma or GED with six years of guest services or front-desk experience, or a two-year degree in a related hospitality or business field with five years of experience.
