Description
The Front Office Team Leader will lead and motivate the front office team at Novotel London Brentford, overseeing check-in and check-out operations, guest service, complaints, lobby presentation, shift scheduling, training, department KPIs, and coordination with other hotel departments. The role requires hospitality front-office experience, leadership and communication skills, customer service orientation, proficiency with hotel management systems, and the ability to work in a fast-paced environment.
