Description
The role is a hotel guest-service position focused on ensuring personalized, high-quality guest experiences before, during, and after a stay. Responsibilities include auditing and printing billing statements, reviewing the previous shift’s log, greeting guests by name, maintaining a warm and personalized relationship, addressing outstanding items, improving guest satisfaction, and following hotel and departmental regulations. The role requires fluent English, with Opera system knowledge advantageous, and offers transportation, dental, medical, life insurance, pharmacy reimbursement, and TotalPass benefits.
