Description
The Front Office Receptionist welcomes guests, processes check-in and check-out, handles walk-in reservations and payments, manages guest requests and complaints, coordinates with hotel departments, updates guest-preference records, and contributes to revenue and guest-satisfaction goals. The role requires prior receptionist or night-auditor experience, knowledge of Microsoft Windows applications, strong communication and organizational skills, and the ability to work calmly and courteously with guests.
