Description
The Front Office Agent handles guest check-in and check-out, cash register and foreign currency transactions, reservations and occupancy monitoring, guest complaints and requests, lobby breakdowns, wakeup calls, and coordination with housekeeping, reservations, guests relations, and other departments. The role also supports night audit, emergency response, environmental and quality-management responsibilities, and departmental training. It requires at least a high school or vocational diploma, two years of related hospitality experience, English and Arabic communication skills, and familiarity with Microsoft Office and front-office reservation systems such as Fidelio or Opera.
