Description
The municipality is seeking a senior ITSM and Case Management Project Manager to lead the procurement and implementation of a shared ITSM and case management system for the Digitalization Department, Service Center, HR, and other internal operations. The role is 50% (approximately 20 hours per week), hybrid, and scheduled for 12 months from 2026-10-01 to 2027-09-30, with an option to extend for an additional 12+12 months. Responsibilities include project leadership, process mapping, requirements development, procurement strategy, supplier dialogue, implementation coordination, and reporting to the steering committee. The role requires at least five years of experience in project management, process mapping, change management, public-sector ITSM and case management systems, and procurement and implementation projects.
