Description
The Manager, Referral Operations provides system-wide leadership for referral coordination across health centers, overseeing timely and compliant processing of outgoing referrals, workflow optimization, policy governance, EPIC referral builds, performance monitoring, audits, and cross-functional collaboration. The role supervises Referral Coordinators and serves as the subject matter expert for referral operations, with responsibilities including improving authorization turnaround, reducing leakage, and strengthening patient access and care continuity.
