Description
Podium is seeking a Regional Customer Success Manager (SMB) to lead the success of small business customers. This role involves developing strategies to enhance customer engagement, mitigate churn, and drive business outcomes using Podium's Interaction Management platform. The manager will act as the primary post-sales contact, focusing on product adoption, achieving business objectives, and proactively engaging with customers during renewal cycles. Strong relationship-building and advisory capabilities are essential, along with a commitment to customer satisfaction and continuous improvement.
