Description
Teamtailor is hiring a Regional Director CSM in Stockholm to lead and support CSM Team Managers, drive operational excellence, and improve customer experience and business metrics such as NPS, Net Revenue Retention, retention, adoption, and customer satisfaction. The role oversees CS processes, tools, reporting, escalations, workload management, and cross-functional collaboration, while providing coaching and insights to the Director Customer Success. It requires experience leading Customer Success teams, managing operations and CS metrics, using CS tools, and collaborating across Sales, Customer Success, Support, and other teams. The position offers a fixed salary with commission benefits and development opportunities.
