Regional Manager, Customer Experience and Success at Dash0

Setup: Remote, Hybrid
Location: Oregon
Type: Full-time
Posted: Mar 9, 2026

Description

Dash0 is seeking a Senior Leadership Regional Manager, Customer Experience and Success to lead the technical customer function across the US market. The role involves defining and executing the customer experience and success coverage model, recruiting and developing technical talent, managing complex enterprise accounts, monitoring performance metrics, serving as a technical escalation point, partnering with sales executives, acting as a technical liaison with global Product and Engineering teams, and owning capacity planning.

Required Skills

Observability
distributed systems
cloud-native infrastructure
Kubernetes
OpenTelemetry
enterprise proof-of-concept engagements
technical stakeholder engagement
executive decision-maker engagement
hiring discipline
direct report development
early-stage/high-growth environments

Additional Information

Required Previous Experiences: 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success
leading a technical customer-facing team
Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.
Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.
Preferred Qualifications: Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
Background in site reliability engineering, platform engineering, or DevOps.
Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.