Description
Microsoft is hiring a Relationship Manager for its Critical Situation Management Execution Team to manage Premier customer and partner critical situations across Microsoft technologies. The role owns active incidents, coordinates internal and external resources, escalates issues, resolves customer problems, identifies process improvements, and may act as a Crisis Manager during catastrophic outages. It requires 10+ years of customer-oriented experience, including at least 2 years in a technical role, broad Microsoft product knowledge, strong communication and organizational skills, English and Korean proficiency, and flexibility for after-hours, weekend, and public-holiday work. The position also requires Microsoft, customer, or government security screening.
