Description
The Customer Support Specialist serves as the first point of contact for customer operational issues, manages and routes service-desk tickets, coordinates with Product Support and Engineering, maintains customer records, and escalates recurring issues. The role requires at least two years of experience in customer-facing or technical support, familiarity with ticketing tools and ITIL-aligned processes, strong communication and problem-solving skills, and the ability to handle multiple customers. The position offers a hybrid work option and competitive pay.
