Description
TechOp Solutions International is hiring a Remote Content Research Manager to lead the development, maintenance, and continuous improvement of customer support content, knowledge-base resources, and content governance processes for a high-volume remote call center. The role supervises content analysts, coordinates research for complex escalations, evaluates CRM and knowledge-management technologies, analyzes customer trends, and collaborates with subject matter experts. A bachelor's degree and at least six years of experience in knowledge management, content development, customer support, or related operational environments are required.
