Summary from listing
NTT DATA is hiring a full-time Customer Service Representative for a work-from-home Credit Card Contact Centre role in Alberta, Manitoba, New Brunswick, and Nova Scotia. The position handles cardholder and financial institution inquiries, secure codes, website support, points and rewards, applications, sales, escalations, retention, activation, and balance inquiries; it also involves promoting new services and resolving complaints. The role pays $19.11 per hour for English speakers and $21.17 per hour for bilingual English/French speakers, with rotational shifts from Monday through Sunday, 7 a.m. to 11 p.m. EST. Applicants need strong English communication, analytical and problem-solving skills, Microsoft Suite proficiency, at least three months of customer service experience, and availability for evenings and weekends; credit/debit card processing and financial institution operations experience are preferred. The posting is for future vacancies.
