Description
Invicta Software is hiring a Remote Customer Service Representative to provide timely, accurate, and empathetic support to customers through phone, email, and live chat. The role involves resolving inquiries, answering product and service questions, documenting interactions, escalating unresolved issues, following up with customers, and contributing to service improvements. Candidates need a high school diploma or equivalent, customer service experience, strong communication and problem-solving skills, CRM proficiency, and a reliable internet connection and dedicated workspace. The position offers flexible remote work, performance-based incentives, health, dental, and vision insurance options, professional development opportunities, paid time off, and holidays, with United States residency required.
