Description
Fixed-term Remote Customer Service Representative contract from July to September, with possible extension or conversion based on performance and business needs. The role provides comprehensive training and supports customers and providers through inbound calls, callbacks, chats, and email, handling app navigation, payments, scheduling, and service issues while maintaining high service quality, compliance, and de-escalation in a fast-paced environment. The position requires strong English communication, empathy, problem-solving, and at least 1 year of BPO support experience for U.S. customers, plus familiarity with Zendesk or CRM/VoIP tools and Google Suite. It is a full-time, work-from-home role with rotating schedules, statutory benefits, and monthly base pay plus performance-based incentives.
