Description
Mpathic is actively interviewing candidates for a contingent, hourly, fully remote Service Desk Engineer role supporting a large National Managed Service Provider. The position covers Windows Server and Active Directory administration, desktop and network support, troubleshooting, security, RMM and case tracking, customer liaison, and third-party vendor oversight. It requires 3–5 years of IT support experience or equivalent aptitude, strong troubleshooting and communication skills, and familiarity with Windows, Microsoft 365, Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell. The schedule is Friday through Monday, 12:00 AM–10:30 AM EST, with two weeks of initial training followed by 2–3 weeks of shadowing. The salary is $40,000–$50,000, with competitive benefits and performance bonuses.
