Description
TEHORA is hiring remote IT support technicians to provide first-level help-desk support to users throughout Quebec. The role involves processing service requests, diagnosing and resolving IT incidents, supporting Microsoft 365 and VPN environments, administering Active Directory and Entra ID, documenting work in an ITSM tool, escalating incidents, and participating in process improvement and knowledge-transfer activities. Candidates must have a DEC or AEC in computer science with at least one year of relevant experience, or a DEP in computer science with at least three years of relevant experience, along with corporate user-support experience, Microsoft 365 and Windows proficiency, networking knowledge, French communication skills, and eligibility for a government security clearance. The position is based in Quebec City with occasional on-site presence.
