Description
The Launch Engagement Specialist provides White Glove customer service to new onboarding customers, handles high call volumes, assists with service installation and scheduling, explains billing, and provides technical telephone, IPTV, and Internet support. The role requires a high school diploma or equivalent, at least two years of relevant customer service, telecommunications, or technical support experience, strong communication and organizational skills, and availability for nontraditional schedules. Remote positions require a quiet workplace and DSL or high-speed internet meeting specified speed requirements. Benefits include healthcare, dental, vision, retirement matching, paid time off, and employee discounts.
