Description
TechOp Solutions International is hiring a Remote Manager to lead training and quality assurance for a high-volume remote call center. The role oversees training development, instructional materials, virtual and self-paced programs, quality standards, customer-interaction monitoring, calibration, performance analysis, corrective actions, and continuous improvement. Candidates need a bachelor's degree, a current Human Resources or Learning and Development professional certification, at least five years of relevant experience, strong analytical and communication skills, and security eligibility.
