Description
TechOp Solutions International is seeking an experienced Remote Program Manager to lead a high-volume, remote call center. The role provides overall leadership and strategic direction for the contract, oversees program operations, personnel, budgets, subcontractors, schedules, risks, performance metrics, reporting, change management, SOPs, and continuous improvement, and serves as the primary liaison between the client, subcontractors, and internal leadership. The position requires a bachelor's degree, at least eight years of experience managing large-scale customer service, contact center, or operational support programs, cross-functional leadership, budget and contract performance experience, strong stakeholder management skills, and security eligibility.
