Description
TechOp Solutions International is hiring a Remote Senior Software Developer Manager to lead the design, development, implementation, and ongoing support of enterprise call center applications and technology solutions. The role manages the full systems development lifecycle, oversees software development activities, and leads the Training and Quality Assurance team. Responsibilities include developing training programs, conducting virtual and self-paced training, establishing quality standards, monitoring customer interactions, analyzing quality trends, preparing reports, and developing corrective action plans. The position requires at least eight years of experience in enterprise software development, systems analysis, or application development, current Salesforce Developer and Agentforce certifications, demonstrated Salesforce application and integration experience, and a bachelor's degree in a related technical discipline is preferred.
