Description
The Remote Support Engineer will provide remote diagnosis and triage for field-installed security systems, manage customer and engineer interactions through a ticket system, test and apply software releases, perform offline customer-data testing, and support internal and external teams. The role requires 3–5 years of experience in the electronic security service industry, networking and IP connectivity knowledge, familiarity with intrusion, fire, CCTV, T&A, and access control systems, and strong communication and initiative skills.
