Summary from listing
This is a remote, home-office-based Tier 1 Customer Support Specialist role for Canon Medical Systems USA, Inc. in the United States. The specialist serves as the first point of contact for customer service requests, performs remote troubleshooting and triage using Canon IQ/KMS and diagnostic logs, documents cases, escalates complex issues, updates Oracle Service Request records, and collaborates with field service engineers and other teams to reduce downtime. The role requires prior Canon Medical Systems USA, Inc. medical equipment experience and operates on a 24/7/365 rotational shift schedule covering day, evening, overnight, weekend, and holiday coverage.
