Remote Support Technician (2026-0171) at Acclaim Technical Services

Department: NSD

Compensation

$120,000 – $135,000/yr

Setup: Remote
Location: Tysons, Virginia
Type: Full-time
Level: not_specified
Posted: Jul 30, 2026

Description

Acclaim Technical Services is actively recruiting a Remote Support Technician to support its Network Solutions Division in Northern Virginia. The role handles ITIL-based incident and service requests, hardware, software, and network troubleshooting, remote desktop repairs, user support and training, account and access management, and collaboration with cross-functional IT teams. Candidates need experience resolving technical problems, knowledge of Windows Active Directory and networking, and familiarity with Windows 10, Microsoft Office, and common business applications. The position pays $120,000 to $134,000 and includes healthcare, wellness, retirement, family support, continuing education, and time-off benefits.

Required Skills

ITIL
Active Directory
TCP/IP
Remote Desktop
Access Management
ServiceNow

Additional Information

Required Previous Experiences: Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Preferred Qualifications: Related work experience in a technical help desk position.
Special non-commercial systems administrator experience involving access management and file transfer.
Experience with ServiceNow ITSM and ITBM.
Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.
Translation Company Name: Acclaim Technical Services