Remote Support Technician at MANTECH

Compensation

$66,000 – $109,200/yr

Location: McLean, Virginia
Type: Full-time
Level: mid
Posted: Sep 24, 2026

Description

MANTECH is hiring a full-time Remote Support Technician in McLean, Virginia, to work in a 24/7 operational team triaging and resolving Tier 0–2 IT incidents and service requests. The role covers hardware, software, network, Windows, Microsoft Office, user accounts, access permissions, basic training, and collaboration with cross-functional IT teams. Candidates must obtain and maintain a TS/SCI with polygraph clearance, and the projected compensation range is $66,000 to $109,200. Benefits may include health insurance, life insurance, paid time off, holiday pay, disability coverage, retirement and savings, and learning opportunities.

Required Skills

ITIL
Active Directory
TCP/IP
ServiceNow
Microsoft Office
Troubleshooting

Additional Information

Minimum Education: High school diploma with 4+ years of experience, an associate’s degree with 2+ years of experience, or a bachelor’s degree with 0+ years of experience
Required Previous Experiences: Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
Preferred Qualifications: Related work experience in a technical help desk position
Special non-commercial systems administrator experience involving access management and file transfer
Experience with ServiceNow ITSM and ITBM
Strong communication skills
Adaptability and eagerness to learn
Translation Company Name: MANTECH